Privacy Policy

1. Who We Are

ReconstitutionKits.com is a UK-based online retailer specialising in pharmaceutical-grade reconstitution supplies for research purposes. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal information:

• Name and delivery address
• Email address
• Telephone number
• Payment information (processed securely via our payment provider)
• Order history and preferences
• Newsletter subscription preferences
• Device and browsing information (via essential cookies only)

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and dispatch notifications
• To respond to your enquiries
• To send marketing communications (only with your explicit consent)
• To improve our website and services
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: contractual necessity (order fulfilment), legitimate interest (improving our services), consent (marketing communications), and legal obligation (tax and regulatory compliance).

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, including payment processors, delivery couriers, and hosting providers. All third parties are bound by appropriate data processing agreements.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order data is typically retained for 6 years in accordance with HMRC requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses only essential cookies required for the site to function correctly, such as session management and cart functionality. We do not use third-party tracking cookies or analytics scripts that track individual users.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data transmissions are encrypted using 256-bit SSL technology.